seems like an easy business, what’s the big deal?
Answer: Having an inaccurate understanding of what is
involved in starting an answer service is the shortest road to failure.
An answering service is a labor-intensive, technology laden
business. Purchasing the wrong
equipment – or the wrong features – can eat away at profits, while
labor costs, left unchecked, can quickly exceed revenue.
There are many areas where things can go wrong and a start-up is
especially vulnerable to them.
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